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By default, only users of a tenant have access to that tenant’s data — the technician (the admin user of the built-in default tenant) cannot see inside a non-default tenant. This is the core isolation guarantee of Multi-Tenant mode. When the tenant admin needs hands-on help — troubleshooting, support, migration assistance — they can opt in to grant the technician full access to their tenant account. Once granted, the technician can switch to that tenant and perform the same actions as the tenant admin. The grant can be turned off again at any time.
Not available in SaaS. Multi-Tenant mode is only supported on on-premises and self-hosted Syteca deployments.
This action is performed by the tenant admin, not by the technician. The technician cannot grant themselves access — the opt-in must come from inside the tenant.

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Grant the technician access to your tenant

1

Sign in as the tenant admin

Sign in to the Management Tool as the tenant admin of the tenant you want to grant access to.
2

Open Configuration

Click the Configuration button at the top of the Management Tool.
3

Enable the grant

On the System Settings tab, in the Account Access section at the top, select Grant a technician full access to my tenant account.
4

Confirm

In the Warning pop-up, click Yes to confirm.
5

Save

Click Save in the bottom right of the page.
The technician can now switch to your tenant from the Tenants page and perform any action available to you as the tenant admin.
System Settings tab showing the Grant a technician full access to my tenant account checkbox

The Account Access section on the System Settings tab.

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Revoke the grant

To revoke the technician’s access at any time, return to the same setting and clear the Grant a technician full access to my tenant account checkbox, then click Save. The technician immediately loses the Switch To option for your tenant.

Multi-Tenant overview

The conceptual overview, user types, and role comparison table.

Manage tenants

Add, edit, delete, and switch to tenants from the Tenants page.