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A product license serial key is required to use Syteca. It contains the applications and features your organization purchased — User Activity Monitoring, Password Management (PAM), USB Device Management, and Endpoint Access Management — along with the licenses needed to apply them: PAM seat licenses for PAM users and endpoint licenses for monitored Client computers. This page explains the kinds of serial keys available, what’s inside one, and the Update & Support period. Once you’ve read this, see Manage the serial key for activation, Assign PAM seat licenses for PAM users, and Assign endpoint licenses for Clients.

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Getting started in three steps

1

Activate the serial key

Activate online or offline — choose the tab that matches your environment.
2

Review what's enabled

View the serial key and its licenses on the Serial Key Management tab — applications, features, PAM seat licenses, and endpoint license types.
3

Assign the licenses

Serial Key Management tab showing application toggles and license counts

The Serial Key Management tab, showing applications, features, and license counts.

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Serial key types

To request or update a serial key, contact your vendor or the Syteca Sales team. To start evaluating Syteca, request a Trial serial key on the Syteca website — it will be emailed to the address you provide.
Activating any purchased serial key automatically expires any Trial serial key.
After activation, a serial key is bound to the specific computer where the Application Server is installed and cannot be used on any other computer. If the hardware ID of that computer changes, contact the Support team to associate your serial key with the new hardware ID.

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What a serial key contains

A serial key can include any combination of four applications, each with its own features:
  • User Activity Monitoring (UAM) — endpoint session recording and analysis.
  • Password Management (PAM) — secrets, secret sharing, and Account Discovery.
  • USB Device Management.
  • Endpoint Access Management.
It also contains a count of two distinct license types:
Application toggles and features displayed in gray on the Serial Key Management tab can only be changed by your Syteca vendor updating your serial key. You enable them by purchasing them — they’re not toggled on inside the product.

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The Update & Support period

The Update & Support period is the window during which your Syteca deployment can be updated to new product versions and receive Syteca Support team assistance. Treat it as the runway for your deployment — when it ends, behavior depends on the serial key type:
Syteca continues to function normally, but you can no longer install product updates released after the expiry date or receive priority Support. To resume updates and priority Support, renew the serial key to extend the Update & Support period.

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Permissions required

In Multi-Tenant mode, after a serial key is activated, the administrator of the built-in default tenant (the technician) must first grant licenses to each tenant. The administrator of each tenant then assigns those granted licenses to their own PAM users and Clients. See Granting licenses to tenants.

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Common licensing questions

One license monitors one workstation at a time. Floating endpoint licensing is a core part of Syteca’s licensing model — it lets you reassign licenses between Clients in a couple of clicks, either manually or automatically, without a fixed limit on how often licenses move.
Neither. License types are assigned either to PAM users or to physical endpoint computers. Depending on the endpoint license type, a single Client can monitor an unlimited number of sessions on that computer. See license types for the available options.

Manage the serial key

View, activate (online or offline), deactivate, and proxy-configure.

Assign PAM seat licenses

Assign and unassign PAM seat licenses to users.

Assign endpoint licenses

Manual and floating (automatic) endpoint license assignment.

System Health dashboards

Monitor licensed Client status (Online / Offline / Disconnected).