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An endpoint license lets a Client computer be monitored. One license per Client; the license type matches the Client’s operating system. Endpoint licenses can be assigned manually at any time, or automatically through Syteca’s floating licensing — which dynamically reassigns licenses between Clients as they come and go. This page covers both modes plus the Multi-Tenant licenses-granted view.
This task requires both the Client Installation and Management and License Management administrative permissions.

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How endpoint licensing works

  • One license per Client. Each Client can have at most one endpoint license assigned at a time.
  • Automatic on first connection. The first time a Client connects to the Application Server, the license type matching its operating system is assigned automatically. If for any reason it isn’t, assign the license manually.
  • Offline Clients can receive licenses. A license assigned to an offline Client applies as soon as the Client comes online.
  • Uninstalling frees licenses. When a Client is uninstalled, its license returns to the available pool.
Unassigning an endpoint license from a Client stops monitoring on that Client immediately.
If a serial key expires, all licenses are automatically unassigned.
See Manage the serial key for the current count of available licenses per type.

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Assign endpoint licenses manually

You can assign or change one Client’s license while editing it, or bulk-assign the same license type to many Clients at once.
1

Open the Client

Click Endpoints in the left navigation. On the Clients tab, click the Client’s name in the Client Name column.
Use the Search box and filters at the top of the tab to find a specific Client.
2

Set the license

On the Editing Client page, on the Properties tab, in Client Properties, choose the license type in the Assigned License drop-down list. To remove the license, select None.
To change a Client’s license type, just pick a new one — the current license is unassigned automatically.
3

Finish

Click Finish in the bottom right.
Clients tab with checkboxes selected and Bulk Action menu showing Assign Licenses

Bulk-assigning endpoint licenses on the Clients tab using the Bulk Action menu.

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Automatic (floating) license assignment

Syteca offers floating endpoint licensing — licenses are reassigned between Clients automatically as Clients become unused or new virtual desktops come online. Two automatic mechanisms work alongside the manual approach:
Before configuring automatic assignment, set the default operating system mappings on the Serial Key Management tab: set one row as Default for Workstations and one as Default for Servers for the appropriate license types. Floating licensing relies on these defaults to know which license type to apply.

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Mechanism 1 — Delete offline Clients without sessions

Not available in SaaS.
When this option is enabled, Syteca automatically deletes offline Clients that have no session records — for example, after a database Cleanup — and returns their licenses to the available pool. To enable it, go to Configuration → Database Management, then in the Archive Parameters section at the bottom, select Delete offline Clients without sessions. See Database Management settings.
Enabling this option is recommended — it prevents accumulation of obsolete offline Clients and keeps endpoint licenses circulating in the pool.

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Mechanism 2 — Golden image (for virtual desktops)

Floating licensing can dynamically reassign licenses across virtual desktops deployed from a golden image. When a new Windows-based desktop is created, the Client is registered automatically and pulls a license from the pool. When the desktop shuts down, the license returns to the pool. The result: for VMware or Citrix monitoring, you only need enough Syteca Workstation endpoint licenses to cover the peak simultaneous virtual desktops, not the total ever deployed. For setup, see Enabling Golden Image Mode for the Application Server.

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Multi-Tenant mode — granting licenses to tenants

Not available in SaaS. This applies only when Multi-Tenant mode is enabled.
In Multi-Tenant mode, after activating a serial key, the technician (the administrator of the built-in default tenant) grants a portion of the available licenses to each tenant. Each tenant’s administrator then assigns those granted licenses to PAM users and Clients in their tenant in the usual way. When licenses are reassigned between PAM users or Clients (manually or automatically), they stay within the same tenant. To move licenses between tenants, the technician changes the grants.
Granting licenses to tenants requires the Tenant Management and System Configuration administrative permission, which only the technician has.

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View licenses granted

1

Open Serial Key Management

Sign in as the technician, click Configuration at the top of the Management Tool, then select the Serial Key Management tab.
2

Open the Licenses Granted sub-tab

Click Licenses Granted. The grid lists every tenant with these columns:

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Change licenses granted to a tenant

To change the number of PAM seat licenses or endpoint licenses granted to a tenant, click the Edit Tenant icon next to that tenant on the Licenses Granted sub-tab and adjust the counts. See Changing the number of licenses granted to tenants for the full procedure.
Licenses Granted sub-tab showing tenants and the number of licenses granted to each

The Licenses Granted sub-tab, where the technician grants licenses to each tenant.

Licensing overview

Serial key types, contents, and the Update & Support period.

Manage the serial key

View, activate, deactivate, and proxy-configure the serial key.

Assign PAM seat licenses

Assign PAM seat licenses to users.

System Health dashboards

Monitor licensed Client status (Online / Offline / Disconnected).