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Applies to Windows Clients only. Configure these on the Editing Client / Editing Client Group page, Additional Options tab.
These parameters reduce the amount of data a Client records and sends to the Application Server - useful for reducing bandwidth usage, database growth, or Client-side resource consumption.

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Screen capture throttling (ms)

Limits how frequently screen captures are recorded within a session. For example, a value of 2000 records at most one screen capture every 2 seconds. 0 (the default) applies no limit - captures follow the configured user activity recording parameters with no throttling. In this example, throttling reduces bandwidth usage by roughly 75%.
Screen captures tied to alert events are always recorded, regardless of this setting. When viewing a live session, captures update at the throttled frequency. Not supported in Full-Motion Capture mode.

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Batch registration timeout (ms)

Controls how often batched monitoring data is sent to the Application Server, instead of sending each activity record immediately. Default: 10000 ms. Maximum for terminal servers: 1000 ms.
Not supported in Full-Motion Capture mode.

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Chunk size (minutes)

Sets the duration of each video segment before it’s sent to the Application Server. Range: 1–10 minutes, default 1 minute.
Not supported in Interval Capture mode.

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Prevent loading hooks into the following applications

Excludes specific applications from Client hook injection (used for file upload, keystroke, and RDP connection monitoring, among others) - useful if an application has performance issues or crashes because of it. Enter process names as shown in Task Manager, without file extensions, separated by semicolons (for example WINWORD;EXCEL).

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Reduce screen capture size by (%)

Shrinks recorded screen captures by the specified percentage before sending them, trading image quality for size. Default: 30, which balances readable quality against database growth.
Screen captures already recorded aren’t affected retroactively. Doesn’t apply when Capture active window only is enabled, or in Full-Motion Capture mode.

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Screen capture compression level (1–19)

Controls compression applied to screen captures before sending. 19 is maximum compression (least disk space, more CPU on the Client). 1 is minimum compression (more disk space, less CPU).
Not supported in Full-Motion Capture mode.

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Agent memory limit (0 = disabled)

Not yet implemented - this option can’t currently be used.
Intended to cap the memory used by the Client service process, sending monitored data to the Application Server more frequently to compensate.

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Support secure browsers by disabling some monitoring features

Disables some Client hooks to allow secure browsers to function. Trade-off: some monitoring features stop working correctly - detecting certain file upload operations, keystrokes in RDP sessions, active window switching, monitoring language/layout changes, and keystrokes using Polish diacritical characters.
Additional Options tab showing bandwidth usage reduction parameters

The Additional Options tab with bandwidth usage reduction parameters.

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Example: multiple high-resolution monitors

To avoid performance issues on Client computers with multiple 2K/4K displays:
  • Reduce screen capture size by (%): 15
  • Screen capture compression level (1-19): 5

User activity recording

Configure when and how activity is recorded.

Offline cache size

Another lever for managing Client-side data volume.

Windows Clients

Full Windows Client installation and configuration reference.