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The Access Requests page is where Approvers process requests for access across Syteca. It has three tabs: Access Requests (this page), Two-Factor Authentication, and Endpoint Access Control.

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Request types

The Access Requests tab shows every kind of access request in one queue: The number of pending requests appears in a red badge next to the Access Requests navigation link.
A user only sees requests they’re listed as an Approver for. By default, a request not processed within 30 minutes expires — change this in Access Request Expiration Time on the System Settings tab.

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Process a request

1

Find the request

Open the Access Requests tab. Toggle Display all requests (top right) to also see past requests (Approved, Denied, Expired). Click the expand icon on a request to see its details.
2

Approve or deny

Click Approve or Deny, optionally enter a message, and click Confirm.
If the Pseudonymizer feature and a de-anonymization password are enabled, enter that password in the pop-up as well.
Access Requests tab listing pending access requests

The Access Requests tab, showing pending requests to approve or deny.

Endpoint Access Control

Require approval before users log in to Client computers.

Two-factor authentication

Manage TOTP-based 2FA for Client logins.