An HVAC Service Provider Secures Data and Maintains Employee Productivity after Switching to Remote Work

About

Pending issue

Ensuring visibility into the work of remote employees and their interaction with sensitive data

The customer

Heating, ventilation, and air conditioning (HVAC) service provider

[NDA]

Customer’s requests

• Collect data on employees’ productivity
• Enhance the security of access to corporate data and systems
• Manage employees’ interactions with sensitive data
• Swiftly establish efficient and secure remote work

The challenge

Our customer was used to working with traditional offices and in-house employees. Before the COVID-19 outbreak, they had little to no experience working with telecommuters. But when the pandemic struck, they had to quickly switch to an out-of-office work format.

Our customer first tried to ensure their network and data security themselves. They created a remote access policy with new cybersecurity rules for employees. Access to sensitive data was only available through a jump server and a custom VPN.

These measures provided only basic data protections, however. A custom VPN offers protection from external but not internal threats. It also couldn’t help the company assess employees’ productivity and get a full picture of how users interact with sensitive data.

The need to monitor the work of remote employees made our customer search for an efficient and intuitive tool that could be rapidly deployed, was easy to manage, and addressed all of their challenges. Our customer decided on Syteca after comparing several monitoring solutions and verifying that our platform met all of their requirements.

The result

Syteca has enabled our customer to: